We offer a full 14 day money back guarantee if you are not satisfied with your purchase*. This 14 day guarantee starts from the day that you receive your purchase. If you are not satisfied with your order you must inform us within 14 days of receiving your purchase. If you inform us after this period then unfortunately we can’t offer you a refund or exchange.
Application for return. Contact us by. Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.
Get return information.The return address that provided by our customer service is valid only!
Please inform us the return tracking number after you returned your items.
For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address.
*Note: Items that can be returned/refunded must follow the criteria as below:
Items are in the original packing with tags.
Items are in brand new condition: unwashed, unworn, unused, unaltered and devoid of any stains, tears or mysterious smells
Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.The original shipping cost (if any) is non-refundable.
CANCELLATION OF ORDER
If you wish to cancel your order, please click with your order number and reason for cancellation.
If your order has already been shipped, then unfortunately we cannot cancel the order. You will need to raise a returns request with our team.
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
In case you have any other questions, please do not hesitate to get in touch with our customer service: click(bottom right corner↘) on Mon.-Fri to leave a message